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Certificate for Continuous Focus on Customer Service and Technological Innovation


Nexusguard is the first Internet security company to be awarded the Customer Service Quality Standard (CSQS). Unlike those who focus solely on technical support, Nexusguard places emphases on both technical support and customer experience. Enthusiasm, dedication and professionalism are Nexusguard’s core values that combine to excellent customer service experience, satisfaction and efficient services. Wholehearted attention and prompt responses to our customers are the most important qualifications celebrated by the CSQS.Nexusguard CSQS Certificate / Nexusguard team and CSQS Certificate for Continuous Focus on Customer Service and Technological Innovation (PRNewsFoto/Nexusguard)

Nowadays, it is increasingly challenging and complicated to defend against DDoS attacks. It’s crucial to provide enterprise customers with effective solutions within minutes. Having received the CSQS yet again, Nexusguard has proven its capability to meet and surpass customers’ service-level agreements (SLA). The average handling time has decreased almost 10%, compared to last year. To fulfill various customer needs, Nexusguard offers multi-language support for its bespoke solutions designed to complement different IT structures and requirements.

Nexusguard obtained the CSQS certification in 2013, but that has not stopped us from continuously improving — our customer satisfaction has risen nearly 20 percent compared to last year,” said Adrian Luwa, Operations Director at Nexusguard. “This is due to numerous customer-centric improvements, even as our customer base continues to grow at a rapid pace.” Nexusguard has developed programs such as user guidelines, technical papers and customer training to raise the knowledge and awareness of Internet security for its customers. Customers are provisioned with more tailored security protections with additional value-added services that increase their work efficiency.

Nexusguard is capable of dealing with constantly changing DDoS attacks and has standardized management processes for enhanced customer satisfaction and service effectiveness. All of our network security analysts (NSAs) and engineers are committed to delivering personalized and responsive services to our customers to provide a safe online business environment to enterprises around the world.



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