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CRM Project Leadership Success Skills Matrix

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CSAT360 reviewed 137 CRM projects and associated Project Heads and Customers across the globe in May – July 2015.

 

Below is given a summary of skillset identified as Must Haves for a 100% success in CRM implementation.

 

CRM Skillset Matrix 1

CRM Skillset Matrix 11

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For detailed information about weightages and scoring, please reach out content@csat360.com

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