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CRM Project Leadership Success Skills Matrix


CSAT360 reviewed 137 CRM projects and associated Project Heads and Customers across the globe in May – July 2015.


Below is given a summary of skillset identified as Must Haves for a 100% success in CRM implementation.


CRM Skillset Matrix 1

CRM Skillset Matrix 11

































For detailed information about weightages and scoring, please reach out content@csat360.com


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