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onlineprinters.com targets 100% response to their customer queries


Online Shop onlineprinters.com Opens New Customer Service CentreOnlineprinters GmbH is one of the largest online print shops in Europe. The German enterprise presently has a staff of 500 and serves 30 countries throughout Europe via multilingual online shops. 30 years of experience and in-house production according to ProcessStandard Offset (PSO) guarantee top quality of the products produced in offset and digital printing technology. The product range encompasses business cards, stationery, flyers, postcards, posters, catalogues, brochures, calendars and large format advertising systems.

The customer service team of Onlineprinters GmbH recently received a boost: One million euros have now been invested at the German company headquarters in the Nuremberg metropolitan area to provide new office spaces and super-fast IT infrastructure for the expanded customer service centre.

The centre of our attention is the satisfied customer. We keep improving our service to that end: It is our goal for every customer who puts forward a request or question to the online shop on the phone or in writing to rest assured that they are going to get help,'” says Anita Holzhauser, Head of the Customer Service Centre of Onlineprinters GmbH. The “Team International” is made up of native speakers of English, French, Italian, Spanish, Dutch, and Polish. They reply, on the phone and via email, to the customer questions they receive daily via the hotlines of the 14 multi-language online shops in 30 European countries. This team of experts works according to state-of-the-art communication standards and answers questions about current print orders, the product range, the shop, usability, or payment methods. These are tasks which keep growing along with the current expansion of the range of offset and digital printed products of the online print shop http://www.onlineprinters.com.

Customer satisfaction is a top priority at onlineprinters.com

Especially because the orders for printed products are processed entirely online, the Customer Service Centre is the direct connection to the customer, which means it reflects customer satisfaction. “We serve facts and emotions. Communication in the customer’s language is a key factor in that. Our work in customer service is intelligent work. To this purpose, the international team is in constant training for linguistic proficiency and extensive product know-how,” Ms. Holzhauser emphasises the qualifications of the sales staff. From business cards to large-format advertising systems, more than 1,400 printed products in over ten million variants can be ordered in large or small print runs at the onlineprinters.com shops at affordable prices. Around 3,000 orders are processed every day in the certified production department of the online print shop http://www.onlineprinters.com. This e-commerce business is among Europe’s top 5 online print shops and won 80,000 new customers in the last year alone.


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