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Top rating to BMW on customer satisfaction

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BMW ranked highest in Sales Satisfaction and Customer Satisfaction with After-sales Service in the Indian luxury car segment with a score of 892.

The car-maker earned good rating in both J.D. Power Asia Pacific Sales Satisfaction Index Study 2013 and J.D. Power Asia Pacific Customer Service Index Study 2013.

This was the first year that the luxury car market was included in the survey and the awards ceremony was held at Shangri-La’s Eros Hotel in New Delhi on 11 March 2014.

On receiving the awards, Philipp von Sahr, President, BMW Group India said, “BMW India is committed towards being the leading luxury car company with ‘Delighted Customers’, ‘Strong Partners’ and most important ‘Sustainable Leadership’.

We are incredibly proud that BMW India has ranked highest in Sales Satisfaction and Customer Satisfaction in the Indian luxury car segment,” he added.

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